FirstOnline Help and FAQs - FirstBank SierraLeone (2024)

FAQs

How can I communicate with FirstBank? ›

By calling FirstContact on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000.

Log in to Online Banking

For more information, log in and go to the Quick Login option under the Settings section of the navigation menu. Forgot password? Forgot password? Please contact your System Administrator or a Treasury Management Representative at (303) 235-1378 or (855) 426-1500 to reset your password.

This occurs where the security questions are not answered correctly. Please contact FirstContact on 01-4485500, or send a mail to firstcontact@firstbanknigeria.com, so that your security questions can be reset.

You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches nationwide. The CBN deals with all financial related complaints so far as it is against Financial Institutions within its regulatory purview. Your complaint should be clear and concise to avoid ambiguity.

You can get a current view of your finances by visiting the bank's website or mobile app. An ATM visit, phone call or bank statement are other convenient ways to check your balance. If you prefer to speak with someone in person, you also have the option of talking to a bank teller.

Whenever you want to access your account, all you have to do is open your web browser and visit your bank's website. After the page loads, look for the tab or button that says “online banking." Click the link that says “online banking” or "login" to access your account.

PIN reset on this service requires only a quick dial of *894*0#. Banking transactions can now be performed on the go irrespective of location or time as there is no worry of internet connectivity or a token device, but only a Personal Identification Number (PIN).

What is the security question and answer? ›

Security Question & Answer means an answer used to verify the identity of a User when the User resets the User's Compliant Password.

If you can't recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

From the login screen of the Mobile App or Online Banking, you will select first-time user to enroll. You will be prompted to enter information to confirm your identity.

In order to change the status of the account from "Dormant to Active," the account holder must personally deliver a letter to the bank together with the passbook for savings banks or the cheque book for current accounts and state the reasons why they haven't used the account in the past.

With FirstBank *894#, banking is now a lot more fun.

Banks make use of email as the main mode of customer communication after social media.

- Dial the Code: Simply dial *894# on your phone's keypad. This is the dedicated USSD code for First Bank services in Nigeria. - Follow the prompts: You'll receive a menu on your phone screen with various options. Select "Account Balance" or a similar option using the corresponding number displayed.

In order to communicate with each other, banks use a messaging system called SWIFT (Society for Worldwide Interbank Financial Telecommunication), which provides a standardized and secure way to exchange information. There are several different types of SWIFT messages that banks use for various purposes.