Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Helena come from postal codes 35080.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 254,433 ratings
Thank you!
Problems in the last 24 hours in Helena, Alabama
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Helena and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Spectrum
Spectrum is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (62%)
-
Wi-fi (15%)
-
TV (9%)
-
Total Blackout (7%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map Near Helena, Shelby County, Alabama
The most recent Spectrum outage reports came from the following cities:Birmingham, Pelham, Hoover, Bessemer, Helena, Alabaster, McCalla and Maylene.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham | Wi-fi | |
| Birmingham | Internet | |
| Birmingham | Internet | |
| Birmingham | Internet | |
| Birmingham | Internet | |
| Birmingham | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Spectrum Issues Reports Near Helena, Alabama
Latest outage, problems and issue reports in Helena and nearby locations:
- j.davis (@DEEZY_TriPPy) reported fromBessemer, Alabama
@Ask_Spectrum Man **** y'all I wanna watch the game I pay good money for my cable
- KB Love (@kristythemoo) reported fromAlabaster, Alabama
@GetSpectrum awful customer service. Waiting 34 minutes on hold
- Mark Cummings (@Mark590) reported fromBirmingham, Alabama
@Ask_Spectrum I have received THREE telemarker calls from Spectrum in the last 2 hours. I already have your service at home and work, but Im seriously considering changing now! Get it TOGETHER!!
- KelariCuddles (@KelariCuddles) reported fromBirmingham, Alabama
@VapinGamers @Ask_Spectrum Spectrum told me my internet would have issues due to all the tropical storms wonder if that applies to you too
- Bhrett McCabe, PhD (@DrBhrettMcCabe) reported fromHoover, Alabama
I have had to start all my webinars with the following disclaimer “please be prepared if my signal goes out for my internet. It is like our lives now, the harder you try to have consistency, the more inconsistent it is” - stinks to have a product you cannot trust @Ask_Spectrum
- Glenn Kinstler (@gkinstler) reported fromBirmingham, Alabama
@Ask_Spectrum I tried resetting the box but still have the problem.
- John Stamps (@John_Stamps) reported fromHoover, Alabama
@GetSpectrum if you didn’t have a captive customer base you would be out of business.
- Harry Long (@harry_long) reported fromBirmingham, Alabama
@Ask_Spectrum The RedZone channel looks like it’s being broadcast from Studio54. Please fix. All other channels that I care about are fine. But this is the only one I want to watch on Sunday.
- Kaushal Kakadia (@KaushalKakadia) reported fromBirmingham, Alabama
2 ******* weeks @GetSpectrum and this sh*t still isn’t fixed, smfh the worst service I’ve seen in a long ass time.Finally a rep was suppose to show up today come to find out after holding for 30 mins that he apparently rescheduled without notice and will show up tomorrow..
- KB Love (@kristythemoo) reported fromAlabaster, Alabama
@GetSpectrum so the customer service rep just told me that everyone has to wait as long as I have...35 minutes ...great to know everyone gets crappy service
- Glenn Kinstler (@gkinstler) reported fromBirmingham, Alabama
@Ask_Spectrum I’m trying to watch the Gold Cup on FS1, and it’s the only channel not working! Every other channel works. Same with a second TV/receiver!
- Alan Marchman (@alanmarchman) reported fromAlabaster, Alabama
Ahh, 5 to 6 pm. That special time every evening when the @GetSpectrum internet proclaims, 'to hell with this' and goes down. Honestly, resetting my cable modem is the highlight of my day.
- Blessedx2 (@Trulyurse) reported fromShannon, Alabama
It’s crazy I’m paying for service to work from home and can’t work because the service always out. Damn you @Ask_Spectrum @GetSpectrum And to add to the inconvenience they don’t provide emails to submit to your employer. @amazon I can’t work because @Ask_Spectrum don’t work.😠
- John Stamps (@John_Stamps) reported fromHoover, Alabama
@GetSpectrum every time your tech leaves my service is no better or worse. One thing you are good at is excuses. Actually you are exceptional in that respect.
- Coughing more and going out less Alexander (@jackiealexander) reported fromVestavia Hills, Alabama
@Ask_Spectrum I spoke to y’all twice last week about my service. I was told there would be a note placed in my file and no service interruption. Woke up and no Internet and I need to work.
- Torri 🧡 (@TorriBitch) reported fromBirmingham, Alabama
INTERNET* @GetSpectrum ***** fix my damn internet
- ✨T Nicole ✨ (@STARWASBORN80) reported fromHomewood, Alabama
Y’all I felt so bad. Spectrum kept calling me about a bill. Baby what bill it’s included in these folks rent. Stop damn calling me.
- Greg Bass (@golferbass) reported fromHoover, Alabama
Let’s go @Ask_Spectrum .. internet out for over 4 hours .. trying to work from home and no service isn’t helping .. you are now an essential service .. thanks
- Ryan Spann (@rspann18) reported fromHoover, Alabama
Once again, I cant stress this enough, never stay at the Kenzie Apartments, and never use @GetSpectrum . Thanks for coming to my TedTalk.
- AMC A-List Member (@Ryanwtking) reported fromHoover, Alabama
@Ask_Spectrum service down in 35244.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Jon Pastorizo (@jonpastorizo) reported
@Ask_Spectrum The ******* problem is you have customer support who do not explain things clearly and your customers end up paying more money than necessary. Your customers have to call your customer service to fix an issue that was done by your own agents!
- Mis (@Misgoat) reported
@Ask_Spectrum Is there an outage in Fayetteville, NC
- Sharlan (@SharlanM) reported
@snala @Ask_Spectrum Weird billing thing but at least its in the customer's favour for once.
- Alec (@wafflemcgaming) reported
@Ask_Spectrum Is there an internet issue in Maineville, Ohio? My speeds have been so slow recently preventing me from playing anything onlind.
- chase 💰 (@WrigleyFieId) reported
.@GetSpectrum you will suffer for slowing down my wifi
- Michael Williamson (@Michael50778891) reported
@Ask_Spectrum is there a outage in leavenworth, ks
- Alex (@Alex12127711) reported
@Ask_Spectrum Don’t care your service sucks
- Dale Sheehy (@dalesheehy) reported
@Ask_Spectrum My internet has been down for over 24 hours in Waco, TX. Are we going to get it back?
- Ann Marie Chao (@amchow14) reported
I been on hold for @Ask_Spectrum for 28 minutes with retention depart. I had knee surgery 4 weeks ago I need my internet. I live alone and have poor cell service. #spectrumoutage
- Dan Page Needs to Be on Beat Shazam (@RealDanPage) reported
@Ask_Spectrum I don’t know if there’s an outage but anytime I’m on US 192 in Kissimmee, FL, both my iPad and iPhone lose my Spectrum Mobile data connection, as well as my girlfriend’s iPhone. I can’t imagine it’s only me.
