Home - RSA RoomService Amenities (2024)

Thunder Valley Casino Resorts values our partnership with RSA, their follow-up and servicing of our account is excellent. Our guests really enjoy our product offerings and often want to buy them for home use. We recently changed to Amenity Dispenser Units in our guest room showers and they have been very well received by our guests, they acknowledge that we are doing our part to create a greener environment.

Joel Moore, VP of Hotel Operations, Thunder Valley Casino Resorts

I have worked with Room Service Amenities for over 10 years. Their customer care and reliable service has made working with them feel more like a partnership. As a hotelier, hearing the compliments from our guests’ regarding an experience rarely found in the amenities at other hotels, helps to set us apart in this competitive world. My account executive, Barbara, is top notch with unmatched guest service.

Carrie Paye, Director of Hotel Operations, Apache Casino Hotel

Over the last two years I have worked with RSA to receive our guest amenities. Whenever we have placed an order, Rona, our account executive, has been prompt and professional in her responses. Rona has consistently provided answers to our companies concerns and provided us solutions during this tumultuous period in the complicated Covid era.

Stuart Ganzon, Operations Manager, Newport Hotel Group

Classic customer service…. the way it used to be…. the way it should be. I have been dealing with RSA going on four years. My experience with them has been exceptional. Finding great products and pricing is the easier part, a little investigation and the market will lead you to it, but, when you add outstanding, proactive customer service, you know you have landed a great supplier.

Steven Creighton, Director of Purchasing, Lodge of Four Seasons

My account executive, Rona, and the rest of the RSA team are extremely professional and easy to work with. I never have to worry about my order fulfilling correctly or on time, and they help me to manage our inventory seamlessly. RSA is able to deliver a wide range of product offerings and the quality is always as expected, if not better.

Alexandria Carl, Senior Buyer Retail, Hershey Entertainment and Resorts Company

We have been working closely with Room Service Amenities for our custom in room bath products for many years and could not be more pleased with their products and service. It is no surprise they have been in business for 50 years, they are an excellent company to work with.

Kevin Gross, Regional Director of Operations, Hotel Zero Degrees and The Goodwin

I’ve enjoyed the relationship with RSA as much as my guests enjoy the products. The genuine care and responsiveness is the reason I look to RSA first when looking for ways to wow my guests.

Matthew C. Ulm, Hotel & Player Services Manager, Treasure Bay

We switched over all our hotel amenities a few years ago to RSA, and have been so happy with our decision. Our account representative is absolutely amazing, and goes above and beyond to stay in contact with us regarding each order we place. A phone call or email never goes unanswered, and I can’t express how much we appreciate that kind of customer service. Not only is the communication fantastic, but the products we order are of great quality. Our guests love the amenities we have in our hotel rooms.

Jennifer Divine, Buyer, Downstream Casino Resort

The Epure system works great, its easy for guests do dispense, easy for staff to view how much product is remaining, easy to change and very low mess.The convenience for both guests and staff is amazing. No more fussing with getting the displays of small bottles just right and for guests just push the dispenser and they can have as little or as much as they need. No more calling for additional small bottles which saves time for both guests and staff. There is very little waste with the Epure system compared to the single use bottles. With them once it is opened it has to get thrown away and with this systems tamper resistant bottles it can be used until almost empty before replacing.

Jeffrey P. Clauss, Corporate Housekeeping Manager, Zehnders of Frankenmuth